Shipping

Tataway.shop offers its customers exclusively home delivery: the order is conveniently brought to your home by the courier.

On Tataway.shop, when the order is closed, you will receive a confirmation email with the order summary. If you haven't received the email, try checking your junk email (Spam) folder: sometimes confirmation emails end up there. If you can't find it in spam either, you can request it from Tataway Customer Service via email (customers@tataway.shop).

Tataway.shop guarantees delivery times between 1 and 2 working days. Only orders addressed to islands or difficult-to-reach areas take longer. All delivery steps can however be verified via the tracking that arrives via e-mail upon completion of the order.

Tataway.shop works with the largest national and international couriers, such as GLS, Bartolini, SDA.

On Tataway.shop shipping is free for all orders that exceed the total of 9.99 euros. For orders of less than €9.99 or for shipments to territories outside of Italy, shipping costs will be added, visible in the cart at the time of purchase. There is a contribution of 3 euros if you choose "Cash on delivery" as the payment method, regardless of the order total. The "cash on delivery" payment method cannot be chosen for shipments outside Italian territory. Attention: shipments to some locations that are difficult to reach may require a shipping fee, which will however be indicated in the cart before payment and order confirmation.

Tataway.shop ships worldwide. Shipping costs will be indicated in your cart before proceeding with payment. For shipments abroad it is not possible to select the "Cash on delivery" payment. Attention: for shipments abroad, in the event of a return of the product due to the right of withdrawal, upon receipt of the return, the shipping costs will not be credited but only the value of the goods shipped. For shipments destined to non-EEC locations, where customs charges costs, these are considered to be borne by the customer. If you want an evaluation it is advisable to contact customer service via email, indicating the items and destination. In case of refusal of the package at destination, neither outward nor return expenses will be reimbursed, instead the value of the goods will be refunded, excluding the expenses incurred by Tataway.shop for the return of the goods.

No, it is not possible to select a package delivery time. If you want to request an additional paid service, contact Customer Service to verify the feasibility of the service.

Tataway.shop automatically sends you an email with the tracking number as soon as it delivers the package to the courier. And this happens whether you placed the order as "registered" or "unregistered". If you want to check the status of the shipment, all you have to do is click on the link in the email to access the courier page relating to your order. If the link does not open or is very slow, copy and paste the tracking number on the relevant courier's website to check the progress of your order. If you placed the order as a registered person, i.e. by entering your username and password, you have the advantage of being able to access tracking with a simple click from your profile. But be careful: if you registered after placing the order in "unregistered" mode, you will not be able to access automatic tracking and you will not see the order in your customer area.

Tataway.shop automatically sends the tracking number via email and, sometimes, this email can end up in junk mail (spam). Check your junk mail folder, the tracking might be there! But be careful: also check which email you used to place the order and whether this email was written correctly. In case of an incorrect email, contact Tataway.shop Customer Service to have the tracking provided and correct the email. If you have not received it, but placed the order as "registered", simply enter the order in your profile to discover the tracking. If, however, you placed the order unregistered, contact Tataway Customer Service to receive it.

This happens when you check your tracking too early. The tracking number is assigned as soon as Tataway.shop delivers the package to the courier. Until the package arrives at the sorting location, the tracking is not updated. We recommend that you check the tracking the day after receiving the email to have the real location of your package. If the tracking is not working within 48 hours of receiving the email, write an email to Tataway Customer Service (customers@tataway.shop) who will immediately verify the shipment.

No, the courier will make two visits to your address, but will not contact you by telephone before delivery. Telephone notice is an additional paid service that you can request from Tataway Customer Service. Write an email (customers@tataway.shop) with the order number and your request in the subject, or contact us by phone once the order has been placed.

No problem: Tataway.shop couriers come to your home twice, then the package goes into storage. Once the package is in storage, you will be contacted by Tataway Customer Service, who will ensure that you receive the package as soon as possible.

No problem! Once you have placed the order, write an email to Tataway.shop Customer Service (customers@tataway.shop) indicating the order number (which you will have received via email) and the "Deposit Hold" request. We'll take care of the rest: all you have to do is check the tracking to find out when the package will be at the office, ready for collection at an SDA or GLS office. Attention: the Hold Deposit method at post offices is not available.

If the package has not yet been delivered to you within the time promised in the order confirmation, check the tracking to see if there was any problem with the delivery. Then immediately report the problem to Tataway.shop Customer Service via email (customers@tataway.shop) indicating the order number and the words "Delivery delay" in the subject line.

The term "unconditioned" has, in technical jargon, many meanings. It may indicate a completely compromised package, or a simple external dent in the carton. When the courier is about to deliver a visibly unconditioned package, always collect the package "with reserve" to protect yourself in the event of broken, defective or non-compliant products. Then, immediately notify Tataway.shop Customer Service (customers@tataway.shop) of receiving the unconditioned package. Also attach a photo of the unconditioned package to allow us to verify the extent of the damage.

Report the problem immediately to Tataway.shop Customer Service (customers@tataway.shop).

Contact Tataway.shop Customer Service immediately who will endeavor to forward you the proof of delivery and carry out the necessary checks so that you receive your package regularly.

Tataway.shop does not send a receipt. The order confirmation you received via email is valid as reported in the Consumer Law (article 1, paragraph 1 of the Ministerial Decree of 12.21.1992). The order confirmation is valid in all respects for any warranty intervention on products sold by Tataway.shop.

Yes, if the order has not yet been sent you can block the shipment by contacting Tataway.shop Customer Service.

Certainly. You simply need to select "I would like to receive an invoice" before closing the order by entering your details. It is important to write your company name without errors.